Privacy Policy

What are our policies?

The State of California requires all insurance companies and agencies to tell customers about their information practices. Information practices include things companies do to gather and share information about customers. Insurance companies need information to make decisions. They make all sorts of day-to-day decisions: who to insure, how much to charge, how to handle claims, and others. Because our agency is licensed and appointed through Farmers insurance, we follow and comply with the Farmers Insurance Company information gathering policies and privacy practices.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstances.

This information is only used for quoting and servicing purposes. Additionally, none of the other information collected will be sold or shared with third parties unless under compliance with CA state law for judicial or legal reasons.

What are your rights?

Our information practices extend to applicants and policyholders (past and present). State and federal laws give you certain rights when you take part in transactions having to do with insurance for yourself, your family, or your household.

We send our customers a notice called the "Farmers Privacy Notice." The Farmers Privacy Notice does not limit any rights you may have - as a consumer, claimant, or beneficiary. Your state gives you additional protections. They are explained in this notice.

How do we collect the information?

You give us most of the information we need when you apply for insurance either through this online questionnaire, in person, through phone or through email. Much of it is made up of common, practical facts: your employment information, your driving record, your age, where you live, and other things like that. Many times, we need more information. Or we may need to verify information you've given us. When that happens, we normally ask for a report from an outside source. That source can be a consumer reporting agency or an insurance support organization. Both provide information in the form of consumer reports. Most insurance companies use these; it's a common industry practice.

Sometimes one of these outside sources needs to gather information before they can prepare an investigative consumer report. This could be done as part of a fraud investigation, for example. They might then contact you, another adult member of your household, or a neighbor by phone or in person. If this happens, you can, as the Named Insured, ask us to interview you or your spouse as well. We will make every effort to honor your request.

What types of information do we collect?

Auto - While taking your application for insurance and to service policies covering your personal vehicles, we may obtain information about

How you use your vehicle(s), including annual mileage
Age, personal habits, and characteristics of drivers
History of accidents, driving violations, arrests or convictions, and claims
Previous insurance experience
Vehicle info such as VIN#, Year Make Model, and desired coverage

Personal - Personal information is required for quoting various policies this information includes

Names of drivers on household
Date of Birth
Home address of insured
Drivers license numbers of drivers on the household
Contact information such as phone numbers and emails

Property - While taking your application for insurance and to service policies covering your real and personal property, we may obtain information about

Type of construction and square footage of dwelling
Heating system and other physical characteristics of the property
Care and maintenance of the property
Claims history
Previous insurance experience
Personal habits and characteristics of the property's occupants

What do we do with the information?

We use the information we collect about you to perform insurance functions. This includes

Underwriting and servicing your policy
Processing claims (we may obtain information relating to health and employment)
Investigating potential fraud
Other activities permitted by state and federal law

Here's an example: If you ask us to set up a payment by electronic funds transfer, we may obtain financial information for a particular bank account.

We may also disclose information to other parties. The law permits us to do this without your prior authorization when the information goes, for example, to these parties:

Your Farmers agent - to service your policy as well as their licensed and appointed staff members
Persons who need this information to perform normal business functions for us.
Persons conducting actuarial or research studies on our behalf.
Another insurance company or an insurance support organization - to perform an insurance transaction, or to detect or prevent criminal activity or fraud in connection with an insurance transaction.
A medical professional or medical care institution - to verify insurance coverage or benefits or to inform an individual of a medical problem the individual may not know about.
An insurance regulatory authority.
Law enforcement or other governmental authority.

An insurance support organization that prepares a report may keep information it gathers and disclose that information to other persons, but only to the extent permitted by federal and state law.

How can you see or make corrections to your personal information?

You have these rights:

To know what personal information about you we have in our records. That includes reports from outside sources.
To get a copy of your personal information.
To request that we correct, change, or remove any information you feel is incorrect.

To use these rights, you must send us a written request. Your Farmers agent can give you the appropriate service center address.

If you request that we correct, change, or remove incorrect information, we'll check our records and make the changes if we can. We'll let you know in writing what we decide.

If we cannot make a change you asked for, you can file a statement. Write down the reasons you disagree with our decision. We'll include the statement in our records. That way, anyone who looks at the disputed personal information will also see your statement. From then on, if we disclose your information to another party, we'll include your statement. We will also send a copy to anyone who has gotten your personal information from us in the past two years. Just tell us who you would like us to send it to.

For more information please visit: https://www.farmers.com/california-consumer-privacy/

There are some types of information for which these rights do not apply:

Information we collect to process an actual or anticipated claim
Information we collect for an actual or anticipated civil or criminal proceeding
Specific items of privileged information when an applicant or policyholder is suspected of fraud, material misrepresentation, or material nondisclosure

We'll keep you informed.

As required by law, we will keep you up to date on our information practices. We reserve the right to modify our practices at any time, when permitted by law.

Contact Us

If you have any questions, comments or concerns about this Notice, please email acainglet1@farmersagent.com.

Or, you can write to us at:

Alexander Cainglet Insurance Agency.

Attn: Alexander Cainglet

860 E Carson. St Suite 119,

Carson, California 90745, USA